Your Privacy is Our Priority
Please read this Privacy Policy carefully to understand how we collect, use, and protect your personal information. By using NCR Food Delivery services, you consent to the practices described in this policy.
Welcome to NCR Food Delivery's Privacy Policy. This policy explains how Trect Technology Private Limited ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our food delivery services.
| Information Type | What We Collect | Purpose |
|---|---|---|
| Personal Information | Name, phone number, email address, profile photo | Account creation, authentication, communication |
| Location Data | GPS coordinates, delivery address, location history | Delivery services, restaurant recommendations |
| Order Information | Order history, preferences, favorite restaurants | Service improvement, personalized experience |
| Payment Information | Payment method details, transaction history | Payment processing, order fulfillment |
| Device Information | Device type, OS version, IP address, mobile carrier | App functionality, security, analytics |
| Usage Data | App interactions, search queries, click patterns | Service optimization, feature development |
We collect information through:
We use your personal information for the following purposes:
We process your personal information based on:
| Third Party | Information Shared | Purpose |
|---|---|---|
| Restaurant Partners | Order details, delivery address | Order preparation and fulfillment |
| Delivery Partners | Name, phone number, delivery address | Food delivery services |
| Payment Processors | Payment information, transaction details | Payment processing and verification |
| Service Providers | Technical data, usage information | App functionality, analytics, support |
| Legal Authorities | Required information as per law | Legal compliance and protection |
Your personal information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place through:
We implement comprehensive security measures to protect your data:
We retain your personal information only for as long as necessary:
| Data Type | Retention Period |
|---|---|
| Account Information | 3 years after last activity |
| Order History | 2 years from order date |
| Payment Information | As required by financial regulations |
| Location Data | 6 months from collection |
| Customer Support Records | 3 years from resolution |
You have the following rights regarding your personal information:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request copies of your personal data | Contact us or use app settings |
| Rectification | Correct inaccurate or incomplete data | Update profile in app settings |
| Erasure | Request deletion of your personal data | Submit deletion request |
| Restriction | Limit processing of your data | Contact privacy officer |
| Portability | Receive your data in machine-readable format | Submit data export request |
| Objection | Object to certain data processing | Adjust privacy settings |
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Our Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
Continued use of our Service after changes constitutes acceptance of the updated policy.
As required by Indian law, we have appointed a Grievance Officer to address your privacy-related concerns:
For any questions about this Privacy Policy or our data practices, please contact us:
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and its amendments. Any disputes shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh.