Refund Policy - NCR Food Delivery

This Refund Policy was last updated on 1-2 Day

Welcome to NCR Food Delivery's Refund Policy. This policy outlines the circumstances under which refunds may be issued and the process for requesting them.

General Refund Policy

At NCR Food Delivery, we strive to ensure complete customer satisfaction. However, due to the nature of food delivery services, refunds are subject to specific conditions outlined below.

Eligible Refund Scenarios

When Refunds Are Granted

Order Not Delivered: If your order is not delivered within the promised timeframe
Wrong Items: If you receive incorrect food items
Quality Issues: If the food quality is unsatisfactory (must be reported within 30 minutes of delivery)
Technical Errors: Double charges or payment processing errors
Cancelled Orders: Orders cancelled before preparation begins

Non-Refundable Scenarios

When Refunds Are Not Granted

Change of mind after order placement
Food not meeting personal taste preferences
Delays due to traffic or weather conditions
Incorrect delivery address provided by customer
Customer unavailable at delivery location
Partial consumption of food items

Refund Process Timeline

Step 1: Report Issue

Step 2: Investigation

Our team will investigate the issue within 2-4 hours

Step 3: Resolution

If approved, refund will be processed within 3-5 business days

Step 4: Refund Credit

Amount will be credited to your original payment method or wallet

Refund Methods

Payment Method	Refund Method	Processing Time
Credit/Debit Card	Original Card	5-7 business days
UPI	Same UPI ID	24-48 hours
NCR Food Wallet	Wallet Credit	Instant
Net Banking	Source Account	3-5 business days
Cash on Delivery	Bank Transfer/Wallet	2-3 business days

Partial Refunds

In some cases, partial refunds may be issued:

Only specific items in the order are problematic
Minor issues that don't justify full order refund
Delivery delays of more than 45 minutes

Order Cancellation & Refunds

Cancellation Time	Refund Amount	Charges
Within 2 minutes of order	100%	No charges
After 2 minutes, before restaurant acceptance	100%	No charges
After restaurant acceptance	50-80%	Restaurant and packaging charges apply
After food preparation starts	0-50%	Full restaurant and packaging charges
Out for delivery	0%	No refund possible

Wallet Refunds

Refunds credited to your NCR Food Wallet:

Are available for immediate use
Cannot be transferred to bank account
Have no expiration date
Can be used for future orders

Dispute Resolution

If you disagree with our refund decision:

Submit additional evidence within 24 hours
Request escalation to senior support team
Final decision will be communicated within 48 hours

Refund Support

For refund-related queries and support, contact us:

Company: Trect Technology Private Limited
Email: mail@ncrfooddelivery.in
Phone: +91 8957849229
Response Time: 2-4 hours during business hours
Business Hours: 8:00 AM - 11:00 PM (All days)

Policy Updates

We reserve the right to modify this refund policy at any time. Continued use of our services after changes constitutes acceptance of the updated policy.

Jurisdiction

This refund policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh.

Tip: Always check your order details carefully before confirming to avoid refund requests.